Refund Policy

1. General

We want the Club to be worth your while. This policy explains when a Chess Club pass can be refunded. To request a refund, email chess@kwvector.space from the address you registered with. Approved refunds are issued to the original payment method.

2. Drop-in Passes

A single-day drop-in pass is refundable in full if you let us know before the club day begins. Once that day's session has started, drop-in passes are non-refundable.

3. Month Passes

A month pass can be refunded in full if you cancel before the first club day of that month. After the month has begun:

• Within the first week, you may request a prorated refund for the club days remaining in the month.
• After the first week, month passes are non-refundable, but we're happy to discuss a credit toward a future month.

4. All-Summer Passes

An all-summer pass is refundable in full up to 14 days before the season's first club day. After that:

• Cancel before the season starts (inside 14 days): full refund less a $10 administrative fee.
• Cancel within the first two weeks of the season: a prorated refund for the unused portion of the summer.
• After the first two weeks: non-refundable, though a credit toward a future season may be offered.

5. Family Memberships

Family memberships are billed per person, per month, and follow the same timing as month passes (Section 3). Refunds are calculated on the people and months not yet used. You can add or remove family members for an upcoming month by emailing us before that month begins.

6. If We Cancel

If we cancel a club day, event, or the season itself, you'll receive a full refund for the affected, unused portion of your pass — or a make-up day or credit if you'd prefer. A single weather or scheduling closure is normally replaced with a make-up day rather than refunded.

7. Medical & Emergency Situations

If illness or a family emergency keeps a member from using a pass they've paid for, get in touch. We'll work with you on a prorated refund or a credit toward a future pass on a case-by-case basis.

8. Conduct Removals

Memberships ended because of a breach of our Club Terms & Code of Conduct are not eligible for a refund.

9. Processing

Approved refunds are processed within 14 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

10. Contact

Questions about a refund? Email chess@kwvector.space and we'll help.

Vector Space · 187 King St S, Unit 106 · Waterloo, ON N2L 0A5